The journey of becoming a restaurant manager

date_range2019-03-06

TTO – Starting from a normal waitstaff, after 5 years, Ms. Nhi got promoted to be a manager at Pizza 4P’s (District 1, HCM city).

Nguyen Thuy Yen Nhi (28 years old) shared with Tuoi Tre how she had overcome lots of obstacles to get to that position.

After graduating from high school, why did not you continue studying at a university like others?

– I graduated from high school in 2009. That year, I also passed the University entrance exam. Unfortunately, my family was in financial trouble at the time because my father’s business was not going well. Being aware of the family’s debts, I had to give up on university so that my younger brother, who was in grade 3 then, could attend school. Instead, I started working to help with the family expenses.

So why did you choose to work in Hospitality?

– I have enjoyed this job ever since I started working at an ice-cream shop. I heard from a friend about the free Hospitality Vocational training course for disadvantaged young adults which was a part of Saigon Children’s Charity CIO’s Getting Ready for Work Programme. I thought this course would benefit my future career, so I decided to apply and was luckily chosen.

Was it hard for you to find a job?

– It was very lucky for me because after the 6 months course I got a job interview at 4P’s. When I applied at that time, the restaurant was recently opened with a small number of employees. Therefore, even though there were many other people who were interviewed, those people chose to go elsewhere for employment in more well-established restaurants. I passed the interview and got the job as a waitress with the salary starting at 3 million VND/month.

Since we did not have many staff members, I had to do everything I could: mop the floor, clean the toilet… This is a Japanese-style restaurant. The boss is also Japanese so they really care about every little detail. I learned a lot from them and it helped me develop a professional, honest attitude at work.

With that, you got promoted to a manager from the lowest position in the restaurant?

– It is as simple as you put it. That was a long journey of hard work and commitment. Starting out as a waitress, then I took on an extra role as a trainer for new staff members, later became a leader, and finally worked my way up to the position of manager with better income. Another key to my success is my English skill which I have been working on a lot. When choosing a job, you should have the passion for it and be willing to start from the bottom.

Your working hours at the restaurant must be long, do you find your job stressful?

– Being a restaurant manager is tough enough. I have to keep my eyes on nearly 100 staff members, from the front of house to the kitchen… I plan everyone’s working shifts, evaluate their performances, ensure the customer’s satisfaction dining at the restaurant, and plan working programs for the restaurant while making sure everything runs smoothly. Every day, I am at work from 10 in the morning until 11 in the evening.

How do you set goals for your job?

– You have to determine your expectation and whether you like your job or not.  With that, you will know how hard you should work for your job. As an example, I started learning about Japanese working culture when I was in high school and I found that fascinating.

That is why when I got an offer at 4P’s, I tried to learn from my bosses while working for them. Whenever I was asked to do anything, I worked my best to finish it. After some time, the boss will recognize your hard work and start giving you more important jobs. That is how you develop yourself and climb up your career ladder.

Ms. Nhi at work 

 

 

The interview article from Tuổi Trẻ Online 

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